Zdeno Cycle

They will sell you the wrong part & refuse to refund you even when it���s their fault they gave you wrong part! Waste of money! They don���t stand behind their service or their parts!

I would rate them a ZERO. Went there to buy a ignition coil and spark plug wires. They would not test the coil nor did they have one or attempt to find one.they sold me spark plug wires with the WRONG ends on them. Went to return them and they would NOT REFUND MY MONEY CAUSE IT WAS ELECTRICAL EVEN THOUGH IT WAS THERE FAULT FOR GOING IN THE BACK AND GIVING ME THE WRONG ONES.WILL NEVER RETURN AGAIN.

Awful experience, I do not recommend dealing with this business... Not what it used to be. Linda strikes again.. don't believe me, dare you to find out.

The blonde lady should not be there with that poor attitude, people are spot on about this place ,they suck,never going back

they are always good to deal with

I have been taking my bikes there for years. The staff has always been helpful and easy to deal with. In the past they have gone out of their way to help with warranty items. The only negative is sometimes repair time has exceeded the estimate, but that has only been an issue when there was a parts availability issue.

Not a professional motorcycle shop. They do not have mechanic. Do not being your motorcycle here for repair. Your safety is not their concern. They will charge you for work that does not need doing. Buyer beware!

Customer service at this place is beyond bad. Woman who boasts about owning the place chased me out and after reading other reviews it sounds just another day for this unreasonable woman.

I brought my rear wheel to Zdenos for a tire change, and they somehow managed to break a steel spacer/thrust sleeve that sits between the bearing and seal. Linda (the owner) then got very aggressive and told me I must have brought it in like that. I was shocked at the complete lack of respect and accountability. Zdenos should not be allowed to operate. To sell overpriced salvage junk? Fine. But not to lay their inexperienced, incompetent hands on peoples expensive motorcycles and parts.

Al has left and this place is going to go down hill. Jeff is great! But owners won’t stand behind their work and products. I will never spend a penny here again and I will advise everyone I know. STAY AWAY111

The staff at Zdeno Cycle has always been so polite and helpful. The used parts department is huge, the mechanics are wonderful and the counter staff amazing!

I got a price last week from an ex-Harley dealership in Hamilton for replacing my rear tire on my 2007 Nightrain. Tire, labour & taxes. It was $578. I got a price from Zdeno’s today and it was under $400. Simply amazing. I have dealt with this store for 10 years and they have never failed to amaze me. Price or service.

Not many places to get parts and such in the area but I won't be going to this one again. Emailed the address on their site to ask questions but never heard back. A battery I got from them lasted less than 2 years. I needed a new battery urgently (since the one from them was totally dead) and other places were closed so I was forced to go there again but they had none in stock. The guy in service could only tell me my battery was discharged but didn't know if it was still good or not.

Excellent Service! from Zdeno and consider Al the co-owner a friend. Zdeno has always been very professional and Al really knows Motorcycles. I have bought many many parts from Zdeno over the years and hassle free at an excellent price. I have had plenty of Motorcycle service done there and would say in the KW region Zdeno is the Best. I would recommend all motorcyclists to go to Zdeno and speak with Al. Goodluck Al and all the crew at Zdeno's. Kane @ Kanes MOBILE MOBILE MOTORCYCLE REPAIR T.O.

Terrible Service, DO NOT spend money at Zdeno Cycle

Terrible service, sold me a used tire for my motorcycle, which turned out to be a size too small and for 80% the price of the same tire new (proper size). I even asked specifically if the smaller size was ok and was reassured that it wouldnt make much difference. Two inner tubes later (proper size for tire) now I realize I will never use a smaller sized tire or shop at Zdenos again. I figure they owe me $50.

service was good

i'll tell you my exoperience i've been to zdeno place 2 time so far well what can i say in mine experience it was good people was friendly and i was welcome to take a look at wreck bikes at the back lot by myself and after i did even search for parts i needed in a warehouse indoor and that i liked the most i had no rush as i'm building custom bobber from cb400 that was for the first time, the second time i was there i traded my rims and tires for another rims and tires i found there to suite my custom build and they swapped my rims with a little charge so i was very happy with that kind of a deal and i going to go there soon again to look for a new ideas for my build

Worst Shop around - stay away

So a few weeks ago I ask Zdeno Cycle how much it would cost for them to remove the tires from my rims so that I can get the rims painted. They said $5/wheel to remove and roughly $10/wheel to put them back. So that was fine, I had them remove the tires, they charged me $5 each. I went back today to have tires re-installed onto the rims after I got them painted. I brought them in, the old guy with the accent asked me if I got them from there - I told him that I didn't. So he said $14/wheel +$3/valve stem. So I said fine and left everything. I went back a few hours later, they had them done, so I put them in my car and went in to pay. The lady went to the back to get the old guy to see how much to charge me. So I put my debit card in the machine, and up pops $113!!! So I said, "I think there's a mistake". The guy starts to get really angry and says, it's "$40/wheel + $10/wheel for weights...". I told him that I was quite sure he said $14/wheel, but before I could even finish, this guy starts flying off the handle dropping F bombs, and telling me to take my debit card, get the out and not to ever come back. I tried to calm him down so we could reach an agreement, and he starts freaking out even more and then his wife and daughter start yelling at me too. So I took my debit card and left. These people don't deserve to be in business. They have the highest turn over rate for staff that I have ever seen. I have heard service staff as well as counter staff talk about them when they aren’t around and now I can see why. I know I am not the only one out there to have a bad experience, I have heard of many and now I experienced it for myself. “There are riders that have had a bad experience with Zdeno Cycle, and there are riders that will have a bad experience with Zdeno Cycle to come”