All sales and finance staff were knowledgeable and not at all pushy. Everything was delivered as promised and ahead of schedule. So far a very positive experience.
Exceptional customer service, they are excellent at solving problems that other local dealers can't or won't. This is the dealership that I recommend to family and friends.
Thanks Rod NH
Excellent customer service. The service team at Expressway goes above and beyond. They answer all of my questions and explain to me what work was done. I will happily drive the extra kilometres to have them service my truck.
My car was making a very loud noise so I drove direstly to the garage. I was looked after right away. I am 83 years old and I had my disabled son with me. The young man took his arm and helped him into the waiting room so that I would not have to go back out to help him in. They fixed the noise and did an oil change for me as well, so I would not have to make another trip. I found them very thoughtful and very considerate.
My car made a loud noise so I drove emediatly to the garage. I was looked after right away. I am 83 years old and I had my handycapped son with me. Instead of me having to go out to the car and helping my son in, the young man took him by the arm and helped him into the waiting room. The also did an oil change so that I would not have to make another trip. Very emmpressed.
Just purchased my first vehicle from expressway and couldn't be happier with the service we received! All the staff we dealt with were great and went above and beyond to make sure all our needs were met! Would highly recommend to anyone!
Usually I have no issues with the service department at Expressway Ford New Hamburg, but my recent visit was a bit frustrating. I had booked service in for a certain time but they had taken other cars in before mine so were running behind. I had originally asked how long it would take and planned to wait when they said 30-40 mins, but it ended up being over 2 hours.
Purchased a Ford Fusion energi from Expressway Motors in New Hamburg and was treated with the utmost courtesy and respect throughout the sale. The father and son team of Doug and Jeff Arnold went beyond expectations. The car itself is a dream to drive and, with regular driving habits and the occasional 'plugging in' of the gas/electric hybrid using household electricity, you can easily get over 1200 kms. on one tank of gas. Driving more carefully with regular 'plugging in' will exceed 1500 kms.
Fantastic customer service. Always put the consumer first. Highly recommend the team at Express way for your next service visit and if you need some wheels, the lot has a great selection of new & used to choose from.
