August 6 2014 ins...
August 6 2014 installed a new furnace. Left a big hole in my bathroom ceiling. Customer Rep states their policy is to use a vent cover only. IMO This leaves it prone to moisture and mold. After pleading, company agrees to patch the drywall, but NOT PAINT!!!! Stay away from this company
Réponse d'entreprise 2 septembre 2014
We at Moore & Russell appreciate to hear from our customers. good or bad. We are very sorry to hear that we did not meet your expectation on the installation of your new Lennox furnace. We strive to exceed our customers expectations from start to finish. It appears that we obviously didn't communicate our policies clearly as far as repairs to dry wall that can be due to venting of the furnaces. Even if we felt we expressed our policy clearly, you have brought to our attention the fact that we need to be clearer and should have it in writing and signed prior to beginning any work. Again we do appreciate your feedback and will be implementing new procedures to avoid this situation again.