My purchase at Carleton Place Ford was the best vehicle purchase experience I have ever experienced!
The sales rep that I worked with (Anthony) was knowledgeable, actively listened, provided options and solutions that met my needs, had a calm and pleasant demeanour, let the customer set the pace, was consistently professional, courteous, and empathetic.
The transaction was smooth, seamless, and painless...with no pressure or tension during negotiations.
I highly recommend this business.Lire plus
The staff in parts were amazing. Although I was frustrated after having my brand new 2017 Ford in for the fourth time they made sure my needs were met without any problems. The ladies made sure my frustrations were turned into prompt efficient and above protocol service and the manager made sure to give me a free oil change for my troubles. Thank you KimLire plus
Our summer tires were stolen out of one of their storage bins – my husband wasn't informed until AFTER he had waited in the service waiting room for over an hour. We live in downtown Ottawa so driving out there is a bit out of our way. They called us at 8AM the next day to say they found new tires for us, and then accommodated my husband right away when he drove out there for 11AM. The tires were installed, our winter tires stored, and they waived all of the fees, so it didn't cost us anything.Lire plus
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