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I recently brought in my recently acquired (and used) blackberry 9000 to be fixed. The customer service was professional and helpful.
I had been promised my phone would have been fixed (the price was quoted) in 2 business days. When I called to see the status of my phone I was told it would be ready the next day. When I called the following day I was told again that my phone would be ready the next day. Yes, there can be delays in delivery of parts but I think if you commit to a time frame and you're unable to meet that deadline the least you can do is attempt to call and update me on the status. For that reason I give a 4/5.
I can't comment on the price as I have nothing else to compare it too but I will say that they kept to their initial estimate.
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I just bought a sofa from The Brick at college park. People there were very helpful and nice. I recommend shopping at this store.
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I'm taking the time to write this because I think excellent service and business practices should be acknowledged. I purchased a mattress on sale at this location and I absolutely cannot fault any aspect of the whole transaction, beginning and ending with the salesperson, Patience. She went out of her way including on her days off to assist us and follow up the purchase, and the whole organization seems to be well-run in terms of how sales are handled and followed up. Very impressed.
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Friendly, good old fashion service. No place else I'd rather go. Felt like I was in the hands of family rather than others just looking to make a buck....
Highly recommend.
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Once again, superb service from the Team at Weston Rd location. Anu, Meena and the service desk staff assisted with patience and friendly smiles. I will definitely do more business with the store. Really appreciate.
Happy CX- Carol Mc
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