Limestone City Home Improvements

I’m unable to review the contractor’s workmanship, however, I have assessed their customer service as terrible. After leaving three requests for a quote on voicemail over a period of two weeks, my calls have not been returned.

Waste of money, waste of time

In summary: not only was the representative of the company totally unreliable but our original problem was never fixed. Now after more than eight months we are out over a $1000 and will have to pay more to get a competent and professional individual to actually fix the problem. Read on for a detailed account My husband and I phoned Limestone City Home Improvements in the Fall of last year. We explained to the representative of this company that we had a leakage problem behind our eaves-troughs which was causing various problems around our house. After visiting our house, he informed us that the only fix was new eaves-troughs. During the next rainfall, after the new eaves-troughs had been installed, we noticed that the leaks were still there. Months later and many broken appointments and phone calls later, I got him on the phone June 12, 2012. During the phone call when I mentioned that the leakage was now as bad as before he started to get angry and told me that roof issues were not his problem (our original phone call was asking him to fix this exact leakage problem which he said he would fix and his website says "can take on any number of challenges, including roof work"). He started raising his voice at one point saying, "Now I am getting angry." Luckily, at that point my husband had arrived home and I handed him the phone. The man continued yelling, we explained that we had phoned him originally to fix this leakage problem he kept saying he had given us new eaves-troughs and that was enough. He couldn't seem to understand that we had never asked for new eaves-troughs but for a solution to the leaks and that new eaves-troughs were his solution. He was unwilling to either fix the problem now or apologize for wasting both our time and money. We are a low income family and this represented a large investment into our first home it's very disappointing to not only be yelled at but to also have nothing to show for that money.