Phoned in a pickup order, and was put on hold...
Phoned in a pickup order, and was put on hold twice while the staff argued over who should "take" the call. Was treated to a weird conversation (phone not put on hold) between members of the kitchen staff. Not appreciated at all. I already know the food is top-notch, just a shame that the staff is so lousy and substandard in their manners and service. Time for change, or you won't see my money again.