Pearl Bridal House

Worst customer service I have encountered in awhile. The store ordered the wrong dress and a error was communicated to the store as soon as it was noticed.. It took the store a week to respond. The store personnel just pawned off. There was no attempt to correct the order.

Very bad experience. They don’t disclose that they have a very high base price for alterations, will put you through the hoops thinking it’s a custom quote. I was quoted $621 on a dress than needed very minor alterations and only cost $899. They do not have good customer service and lack awareness of their clients. Definitely do not recommend.

As the mother of ...

As the mother of the bride i want nothing but the best for my daughter, I found the staff very attentive to my daughters needs. we went as a large group and still they went above and beyond with the attention they afforded us. my daughter found here perfect dress.