The Kitchen Shop

I have purchased many items from this store, but recently wanted to return an item that did not work for me as it was described. I had my receipt and all packaging in hand. The person who dealt with me refused to refund my money, as the item had been used and they could not resell it. This was a $45 item. In these days of online shopping I would think that a local business would try to retain their loyal customers. Sadly, I will no longer be patronizing this store.

We shopped here for the first time yesterday. It was absolutely a pleasure to see there were no Chinese made items for sale. Top quality, made in the U.S.A. or elsewhere cookware, kitchen ware, etc. including Swiss made kitchen knives. I actually found a steel (not aluminum) baking sheet which I was very happy about. I will be back. Owner was very helpful by the way.

I just left there...

I just left there after attempting to rtn an ovrpricd Mandolin (slicer) I got it for my husband on Father’s Day. Needless to say after being refused a refund,I left with an in-store credit. I've spent several hundreds of dollars there over the years and that rude and condescending business manner just cost them a customer. I specifically asked the woman that served me today what the return policy was and I was assured I could return it..it was the same woman.Liar.Think twice before spending here