Gina Studio Estético
4.6/5
Ouvert jusqu'à 20:00
, Voir toutes les heures
Localisation
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Détails et description

Produits et services

  • Épilation au laser,
  • Épilation,

Langues parlées

  • Anglais,
Localisation
6 Regina St N, Waterloo ON N2J 2Z8
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Évaluations et commentaires - Gina Studio Estético

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Quelle note donneriez-vous à cette entreprise?
4.6/5
  • Excellent
  • Très bien
  • Bien
  • Faible
  • Mauvais
8
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0
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1
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jay2001
Par

Awesome

I WAS LOOKING FOR A PLACE IN TOWN FOR A HAIRCUT ANDCOLOUR. I CHOOSE GINAS BECAUSEOF ITS REPUTATIION AND ON ADVICE FROM SOME GIRLFRIENDS. THE ATMOSPHERE WAS WONDERFUL AND FRIENDLY AND AND THE DECOR WAS BEAUTIFUL. AFTER MY CAPPACINO I MET WITH MY STYLIST (BRITTANY) AND WE DISCUSSED MY COLOUR AND CUT. SHE WAS ATTENTIVE AND REASSURING, AND AFTER A COUPLE OF HOURS OF RELAXING WAS REALLY HAPPY WITH MY LOOK. I WAS TREATED WITH REPECT AND CARE AND EVEN BOUGHT SOME OTHER SERVICES, PUT ON A GIFT CERTIFICATE, TO GO BACK AGAIN AND VISIT THE SPA AS WELL AS THE SALON. l LOVED IT AND WOULD RECOMMEND IT TO EVERYONE !

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amyp1
Par

Highly Recommended - Years of amazing experiences!

Gina's is a first class Spa that we're very fortunate to have in Waterloo. Every experience I have ever had at Gina's has been great. The women at the desk and the estheticians have always been friendly and accommodating to your needs. They make you feel so comfortable and relaxed when you are having your treatments. I have been going to Gina's for years and I have never had a less then great experience. I would recommend them to everyone.

Service: 5/5
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burky
Par

Very disappointed,

My original appointment time was moved to a later time that was fine no problem with that it happens. I arrived at the later time and the rude receptionist looks at me like what am I doing there. Told to take a seat left to sit for over 1/2 an hour no apology for the delay no drink offered we were completely ignored for the whole time we sat there. WE WALKED OUT IN DISGUST.

Service: 1/5
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Réponse d'entreprise 15 avril 2010

Dear Burky, I want to first of all apologize for your negative experience at Gina's and for keeping you waiting for your appointment. I appreciate your feedback, as we cannot address an issue if we are not aware of it. I‘ll spare you the details of the reason for the delay in your service provider that day or make excuses for making you feel neglected. You're right, we made a mistake and that does very infrequently, unfortunately occur but when it does, we don't take it lightly. We have a process that allows us to address the problem and hopefully turn a negative experience into a positive one for our clients. We did call you later that day to connect with you, apologize and try to initiate that process. I would love the opportunity to speak to you directly and hopefully give you the great experience you deserve. Give us another chance to show you why, thousands of satisfied clients have loved coming to Gina's for over 40 years and why we were voted best spa over 5 years running in KW's Record as well as other publications. Please call me at 519-886-2090 or email info@ginaspa.com. Sincerely, Jenny D Owner/director

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