NexGen Mechanical Inc

Furnace quit. Of course right when it was getting cold and a Thursday afternoon. Our house is not located in Prince Albert. Ryan showed up quickly, offered to drive back for the part and fix it that night. However it wasn’t that cold and we had a small heater so we told him it could wait till morning. Chad was back in the Am. Got the furnace running in no time. Very happy with the service. Also, the receptionist is very friendly and nice to talk to.

Untrained people (i would not use the word technicians) working, diagnosis was completely wrong and yet was getting charged for 1.5hrs of time including part for which the price was not discolsed. Had to talk to the Accounting or Customer Service to get the extra .5hrs off. As all the guy really did was, open the furnace, tightened the screws, talked to someone on the phone and later went out to get a part. Accounting had the nerve of saying - We will not serve you for future issues!!!