Worst Salon Experience Ever
I went to Head First several times for eyebrow waxings, the quality of the eyebrow waxing itself wasn't bad, but the customer service was horrible. The staff was rude and made ignorant comments. I also got my hair cut there once and got the worst haircut I have ever received, however the stylist was very nice, she just gave me a bad haircut. The worst part of that experience, however, was the interaction with management while getting the problems with my haircut fixed. I didn't make a big deal out of the poor haircut, as they agreed to see me and fix it for free when I contacted them. When I actually went in to get it fixed, I was sent to see the manager who evaluates and fixes any problems with their work. I found her to be rude and condescending. She was argumentative and dismissive of the issues that I found with my haircut, despite the fact that she even found flaws with it that I had not even noticed. I would never get anything else done there again, or recommend this place to anyone else.