I used to call the toll free number. However despite the quick service (I once called at 11 pm, had the problem taken care of the next morning!!!) I was always annoyed by the sales pitch. I really like the service when dealing directly with the ottawa office. They are on quick dial on my phone! Lire plus
Heard this one before: He`ll be there between 10am and 2pm. Wait! What? He`s here and it`s 11am! OK, he`ll assess the problem and come back with parts another day, right? WRONG! Water heater needed to be replaced, he had one with him and was done everything in 2hrs. Bet you didn`t see that coming...neither did I. A company where customer service means something again. Very impressed!Lire plus
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