I will zeto rating to this store. I gave all home appliances in last sept 2021 for their tentative delivery in Jan 2022 but I am still waiting for my gas range without that we are facing lot of problems everyday because cooking on induction took lot of time and we have big family. Bricks is not delivering our gas range. Now May 2022 is also over but still store is telling in June mid or end and will try to deliver but no gurranntee at that time also. It looks never ending wait. Very frustating
we went to the Brick for the first time and ordered a sectional. the sales clerk up sold us to order a sleeper in it. we trusted her but when we got our sectional the sleeper is useless in this configuration that she assured us would work. we were told it would cost more money to make it right.
will never be back or recommend .
Over a month ago I had made a large purchase of an entire bedroom set, TV, TV stand, living room furniture. Order was entered incorrectly. Once I had discovered this, my delivery date was cancelled. Now I am looking at delivery in 2 months, 3 months after original purchase. When I confronted the store manager, I was treated belligerently. Overall very poor, and zero interest in timely delivery.
Love my new bed! Delivered yesterday by two very friendly and professional young men. They were very tidy and efficient. They left my home spotless. Many thanks to Mike and Jamar.
Thanks also to Solo for all his help in selecting and assisting with the whole procedure. He was always very quick to answer all our questions. Terry
We had a pleasant experience at the Brick in Kitchener tonight. Kristine N provided GREAT customer service. She answered all our questions we had quickly, was not pushy and had no sales pitches, she was genuine and honest. She allowed us time to think and browse the store. We HIGHLY recommend asking for Kristine when you shop at this location.
We needed appliances fir our new house . We got excellent advice and service from Jag The appliances were delivered on time . We had bought bedroom set a few months back and we received great service Thank you Jag !
Horrible quality furniture, all damaged, that we now have to return, spend more money on a rental truck, our time and aggravation. Stay away they are horrible.
The service is horrible. We bought a kitchen appliance there and were convinced to buy the extended 3 years warranty which we could use it towards some purchase after the warranty time if it was not used during the period. But when we go there and tried to redeem it it was such a pain. They acted like we were asking money from them even though it was our money. After 3 weeks of all kinds of waiting and a few trips and some arguments it was almost solved. Will never buy anything there again!
This place is absolutely horrendous. They gave me a three-hour delivery period on a Saturday, and that promise was not met. When I called to find out what's happening, I was put on hold for so long that the machine hung up on me (twice this happened). This business is run so bad, and no one wants to own up to it. I'm so so disappointed and don't recommend this place to anyone.
