Macdonald's Furniture & Appliances
4/5
Ouvert à 09:00
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  • Lampe,

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  • Anglais,
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206518 - Hwy 26 E, Meaford ON N4L 1A5
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Évaluations et commentaires - Macdonald's Furniture & Appliances

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    info132425095
    Par

    Macdonalds furniture and appliances have had lasting quality for us and the service both in their business and into their local community, is excellent. I highly recommend this retailer and am not in any way related to the company. Just a long standing customer about to make additional purchases.

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    cand9900
    Par

    We visited the store hoping to shop Palliser, Decor Rest. We had been to Lazy Boy store already, so were aware of delivery limitations. Wanted to learn more about other than Lazy Boy. Not sure of sales person's name, tall, mature woman that approached us. We went through the store on our own, she sort of dismissed us... anyways, not shopping at this store. Met another couple on way out, they had spent a fair amount of time sitting waiting for someone to come with some info - they left also.

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    User245578
    Par

    The Best Furniture Store Around

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    DSeneshen
    Par

    Great selection o...

    Great selection of the best brands in the business, and very competitive pricing. Friendly and very easy to deal with. Excellent after sales support. Highly recommended!

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    mtorbay
    Par

    Great Experience with Appliances

    It was a complete kitchen renovation. Cameron Macdonald helped us make some wise appliance choices. I learned a lot - where you can save (excellent price on Blomberg Dishwasher), and when it’s best to spend a little more (decided on the pro-grade fridge). We managed all the kitchen appliances on budget and up to my wife’s standards. The delivery people were cautious & professional, even when hauling a giant GE Monogram built-in fridge up exterior stairs in winter. Hats off to the whole team.

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    bridlewood
    Par

    Excellent customer service

    We purchased all our kitchen appliances from Macdonalds and are delighted with the excellent service we have received. We were given very good advice and at no time did we feel pressured into any specific models. Our requirements were carefully listened to and our expectations have been fully met. The prices were good and we would highly recommend Macdonalds.

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    TimS874
    Par

    BUYER BEWARE- Substandard Service

    Our family has been dealing with McDonald's furniture for over 30 years. After 4 weeks of dealing with their outsourced service agency, 50 hours of handwashing dishes & almost every part on the dishwasher replaced, our $1K dishwasher is still not working and McDonalds has stopped responding to my emails asking for help getting this unit replaced. All this after having purchased a special warranty so these types of situations could be avoided. This company has lost the plot on customer service.

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    Réponse d'entreprise 21 septembre 2015

    Macdonald’s is one of the only furniture & appliance stores with an in-house service professional. We take customer satisfaction very seriously and took a personal interest in managing Mr. Schneider’s service claim from initial report to final conclusion, with the dishwasher operating normally. At the time the difficulty began the dishwasher was, in fact, out of warranty. However, the extended warranty applied and it thus became the extended warranty company’s responsibility to solve, although we did follow the progress at every step. Unfortunately, once the problem was diagnosed it took longer than normal to get replacement parts sent to the service technician contracted by the extended warranty company. The customer did ask for a replacement dishwasher, instead of a repair, during this period. However, the terms of the extended warranty do not include replacement of appliances that are scheduled to be fixed. We understand the frustration this customer was feeling, but the policy does state that appliances will be repaired, not replaced. Although we wish it had taken less time to resolve, I’m pleased to say the issue has now been settled to the customer’s satisfaction, as noted in Claim Note: 32. While Macdonald’s was not in any way responsible for the parts delivery to the service technician, we agree that the waiting time was longer than usual. The reality of modern appliances are that they are much more complex than in the past. Half mechanical and half computer, late model appliances require a high degree of skill to service. Often that means ordering parts from distant locations and coordinating with manufacturers to ensure correct installation. No service technician can possibly have a complete inventory of parts with him at all times. We apologize for the inconvenience this caused our customer and look forward to serving this family again in the future.

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