I brought in my older downhill mountain bike and Leon was very efficient, knowledgeable, helpful, honest, and straight to the point. That's what I call service. Now I'm ready for another season of fun. Thank youLire plus
Love this place for all our sporting needs! Always so friendly, helpfully and knowledgeable! Ski techs know their stuff and do a great job in timely manner too!!! Lire plus
Great service, reasonable prices, timely delivery. I am very satisfied with the services. I have been a customer since year 2000.
I would recommend to all.
Never had any problems with the workmanship or any thing.Lire plus
Staff is knowledgable and friendly , always quick to help . Any work done on my bike has always been exceptional and never had any issues after . After visiting most other bike shops in Surrey , the Bike Zone has the best prices and service . Definitely worth giving them a check , a bike shop you'll keep going back too ! Lire plus
My 10-year old daughter and I were treated like guests at a five star hotel! The staff were skilled, personable and genuine. I highly recommend the store because the displays are inviting to the eye and neat. Lire plus
I just had my bike serviced by Freedom Bikes and they did an excellent job. Although it is an old bike they were able to work on it to make it run like a new one. I am sure they put in more time than a normal service would take but only charged me the listed price. Thanks so much.
Moira Lire plus
I travel from Maple Ridge to Velocity for parts & mechanical repairs. Velocity is awesome! Very good service! Repairs always well done & resonable price. My go to shop! Highly recommend!Lire plus
I have been going to New West Cycle for almost 2 years now (since it opened) and I absolutely love them! They are friendly, honest, not out to take advantage of your knowledge or lack there-of. The staff are always willing to teach and to learn. They have a great working knowledge of both vintage, old, and new technologies and are able to work on bikes from all eras (and sell bikes from all eras as well). They listen to what you want, give you options to fulfill your needs, then listen to what YOU want, not what is most profitable for them. There is no other bike shop in the lower mainland that has the variety, friendliness and honesty that they have, and I have looked. They are my favourite bike shop, no question.Lire plus
I shopped around a bunch before buying a bike at Caps. I found they had the best prices for the models I was looking for, a great selection, and very good customer service. I'd definitely do business with them again!Lire plus
We’ve bought a number of accessorie for our road bikes along with clothing and a trainer here. Every time we go in the staff are helpful and give us good advice. Alicia and Kevin, in particular have been very helpful. They remember us by name along with what we have previously purchased and have helped us build our kit out.Lire plus
If your Looking for Electric Bike you Found the Right Place. Along with there Excellent prices there know how about Electric bikes and Customer Service is best I have seen you won't go wrong Doing Business with them. Like me I don't need to look farther then here for great deals excellent Customer Service.Lire plus
I just picked up my first ever carbon frame road bike from BSP in North Vancouver. Not only am I wonderfully impressed with the bike (a Trek Domane) but I am ridiculously impressed by the quality of the customer care I received from the moment I walked in the door.
The techie that took care of me the most (Simon) was warm, encouraging, supportive, very knowledgable - and relentlessly asked questions to make sure we found the right bike for me. From the earliest visits - right through to test riding the shortlisted models, I could not have asked for better client care.
On buying a computer and some other bits and bobs, James (store manager) was again, utterly obsessive about making sure I got the kit that was best suited for the type of riding I was planning to do. With the help I received from the other fellows in the store, I can give five big, yellow, shiny stars to BSP in North Van. If I could, I'd give them six - and I would say I am typically a very fussy customer.Lire plus
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