Metro Lexus Toyota - Victoria

4.1/5
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3050 Douglas St, Victoria BC V8T 4N4
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Évaluations et commentaires - Metro Lexus Toyota - Victoria

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4.1/5
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12
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Mfrere
Par

Buy or Lease your Toyota from Abraham Lee!

Abe helped my partner and I purchase a 2016 Highlander and lease a 2016 RAV4. He was very informative and helpful to us through the whole process; he answered all our questions; gave us loads of info to help us weigh out our options; he's hilarious and very kind; and he seemed genuinely interested in us and our family. Choosing a new car to buy or lease can be pretty stressful but Abe made the experience enjoyable. I'd recommend Abe to anyone looking for a new or used car - he's truly the best!

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bobbytwotwo
Par

Excellent service and support. Abraham, the salesman who sold me my truck worked really hard to get me the best deal.

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Jenny L
Par

The staff were am...

The staff were amazing and friendly. They answered all questiond and concerns that i had. It was my first time buying from a dealership and the first lot that we went to while looking for a reliable used car . I ended up getting the first car i looked at. I returned the next day and was sold a newer version with more options and less kilometers for the same financing price. The staff went above and beyond customer service. Thank you all very much!!

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Gregory W
Par

I totalled my Lex...

I totalled my Lexus over new years, and I was in the market for a new vehicle. Originally I was just browsing, and looking to see what my options were, and then came Ferdie. He went out of his way to show us cars that would be similar to my Lexus, and also cars that would be more practical for me. (Something 4 wheel drive). He let me take a Nissan Murano for a 24 hour test. I soon found out that an SUV wasn't the car I was looking for, instead I wanted something sportier. And so Ferdie found me

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Mathew A
Par

To whom it may co...

To whom it may concern, I just wanted to let you all know about my recent car purchase experience with Metro-Lexus Toyota here in downtown Victoria, especially especially towards one of their Sales Representative, Ferdie Roxas. From the moment that I walked into their Showroom, I was treated With excellence by all the Staff, especially Ferdie and Murray. They sold me a Brand-new vehicle that is within my budget(Scion iM, 6-speed manual transmission), which also looks awesome, as well as being

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Rick L
Par

I was very happy ...

I was very happy with the way I was treated by Jim Pattison Toyota Victoria and my Sales Associate Ferdie Roxas, I would recommend this Dealership and Ferdie Roxas if you are in the market for a vehicle.

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Kim N
Par

Ferdie was awesom...

Ferdie was awesome! So were John and Dan - excellent service all around. I had been to many dealerships previous to Toyota and I found this experience to be a no-pressure fun environment where everyone helps out. Knowledgable and professional, oh and good looking too ;) Thank you :) - Ginja Lion

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Helen K
Par

I was very please...

I was very pleased with the car I purchased, and with the service. Ferdie was wonderful; very warm, friendly, had a good sense of humour, and made me feel like I was a priority. He was communicative; always answering phone calls and clarifying any concerns I had, plus he was true to his word: when he said he was going to get in touch regarding a certain detail, he did, and was very prompt about it. He also helped me find the car with all the features I was looking for. I am very satisfied. :-)

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Michael H
Par

Bought a sweet br...

Bought a sweet brand new 2015 Toyota Corolla last week! Never owned a brand new car before and Ferdie Roxas and Serge Surdu helped us to get into one. Thanks guys! Jim Pattison Toyota has a real good energy to the place and Ferdie helped us find the right car at the right price with no pressure at all; just very helpful. He even came in on his day off! Then Serge worked his magic and got us the best interest rate on earth! Great experience and thanks again! Michael and Angie

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Lawrence S
Par

Either space cases or scum bags

0 stars would be a more accurate review. I was looking at a used vehicle that the lot had listed for $2000 more then it was posted online, the sales guy had no idea. Well I was there they tried to buy a vehicle off of used Victoria in front of me and then flip and sell it to me. The last straw was when they offered me $6000 for a $17000 vehicle. I know they have to make money, but that's not even in the ball park of the low end trade in value. My advice steer well clear of this dealership.

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Happygolucky812
Par

As a single woman shopping for a car on your own can be pretty intimating. I dreaded the high-pressure car salesman but Philip Chen made the process easy. Philip was patient, courteous, answered all of my questions (including the ones I didn’t ask) and I didn’t feel pressured to buy. I gave him my budget and a “must have list” and he had me test drive a Matrix. I loved the car it had everything I needed and came within my budget. It was a great experience and I would definitely recommend a Matrix and going to see Philip at Metro Toyota Victoria.

Service: 5/5
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pocock1
Par

Very Good Servicce

I have had my car serviced at this Victoria branch of Metro Lexus Toyota for about seven years now. This week I bought a new car from them. At all times I have found their staff service to be couteous and helpful. (Maybe once I've had someone on a Monday morning!) Certainly no remembered bad experiences. The sale concluded this week was handled in a professional and friendly manner.

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REdgeworth
Par

Used car buying @ Metro Toyota Victoria

I have recently had the worst car buying experience in my 52 year life. The salesman attempted to cajole,deceive,bully and intimidate my wife and myself. The only tactic not used was waterboarding. I don't believe this to be an isolated incident as my subsequent dealings with the business manager weren't much better. Avoid this dealership at all cost.

Service: 1/5
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PR needs polishing.

Coming to Metro from another Pattison group dealer we were treated by our service intake guy like we had the vehicle serviced on Mars. In a berating manner he said the old dealer had no maintenance record of us, though we had kept everything up. (Later we found the old dealer had the wrong spouse's name on our vehicle's file -- it was all there.) Attitude means a lot. Same guy owns both dealerships and service guy should be able to figure the system they share. (Mind you, I admit to having apprensions about going there since the same service desk refused two paper floor mats my sister-in-laws asked for after the first servicing of a new Toyota she bought from the Metro showroom after she was widowed.)

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BSTOREY
Par

Worst Sales Experience Ever

This dealership has the worst customer service ever. Toyota is a great brand but this dealership is awful. If you are planning on buying a new Toyota I would highly advise you to make the trip up island to the next closest one and avoid this one at all costs.

Service: 1/5
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