This place has been an absolute nightmare from start to (hopefully sometime) finish. Placed a deposit on a bmw x5 they had in order to hold it as I am 2 hours away and didn't want to waste a trip to find out it had sold (deposits are fully refundable, this is their policy as is standard at most if not all reputable dealers). The very first call I received was unintelligible, they used a cellphone with horrible reception and I could only understand half of what they were trying to communicate. I