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Ali came with an assistant within 2 hours of my calling him on a weekday evening. Fixed everything quickly. Price was fair. I have used him twice so far. Very happy.Lire plus
It has been a long time since I've had an oil change experience worth writing home about. I was beginning to think that I would have to change my own oil just to avoid being haggled and insulted as I had been at the last few places I tried. Not once was I lectured about coming in more often or told I don't take care of my car as usual (I'm not negligent - most lube shops use it to instill fear and have you pay more money.)
Paul seems like a manager-type person who was the man I spoke with the whole time I was there. If there was such thing as a 'carside' manner, he got it right on the money. He was extremely polite and even asked permission to put air in my tires like I was some kind of heiress. I am used to other places either not asking to add air or forgetting to even check them. A lot of places only do it 'by request' - but when they don't communicate with you, how are you supposed to request it? So this place was quite amazing. They showed me my transmission fluid colour to assure me it's in perfect condition. Basically, I would go back there strictly for the customer service, but their prices are reasonable too. I would say they are like any other place but you actually get what you pay for.
The owner's name is 'Al' but I never met him. Maybe he will be in on a weekday. I have a $10 off coupon for next time if I take the middle package so that's another incentive to return. I am glad I don't have to figure out how to change my own oil because it isn't easy when you lack the tools needed.
They have a coupon right now on he back of Safeway receipts for $8 off. I wish I had known, but it was still worth it.
GREAT PLACE TO GET YOUR LUBE ON!Lire plus
I visited Cochrane Image and Autobody this past week, as I required some work on my Audi A4, due to a minor fender bender that occured a week prior. The quote that I was given for the required work, was less than two additional quotes that I had obtained that week. Additionally the service and workmanship that I received there was exceptional.
I have owned several high end vehicles over the past few years and I can state, without a doubt, that my experience here was incredible. Cochrane Image and Autobody, went above and beyond to ensure that my needs were met. Additional work that I had asked to be carried out last minute, was completed in a timely fashion. Furthermore, my vehicle received a comprehensive cleaning (interior/exterior) at no additional charge. In short, I received superior treatment; better than I recieve from the dealer with which the vehicle was purchased, at a fraction of the cost. I will ensure that all of my vehicles are serviced at this location, moving forward.Lire plus
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