Our purchase experience was top notch however the service since our 2015 purchase has been horrible. I went in for a basic oil change on two different occasions and was told it would be 45 to 60 mins. Both times it took two hours.
Réponse d'entreprise 28 décembre 2016
Tzilla, we apologize for making you wait. We understand that it can be frustrating when there are so many other things that you can and need to do – especially this time of year. This isn’t an excuse, but we sometimes find ourselves in this situation with a back log due to one job taking longer than expected, and please know that behind the scenes we’re trying hard to get everyone’s service job done as quickly as possible while also ensuring it gets done right. Please let us know if there is anything we can do for you. – Scott Forrest, General Service Manager